siziTerms of Use

We at sizi operate a gaming and sportsbook platform available only in jurisdictions where local law permits such services. Our terms outline what you agree to when you open an account with us, how we handle deposits and withdrawals, and what protections we put in place for your data and account security.

This document is not written in legal jargon—it reflects how we actually operate. We explain our policies on account opening, bonus terms, dispute resolution, and withdrawal reviews in plain language so you understand your rights and obligations when you use sizi. If anything is unclear, our English-language support team is available to answer questions.

By creating an account on sizi, you confirm that you have read and accepted these terms, that you are of legal age in your jurisdiction, and that you use our platform only in ways that comply with local law.

Account Opening and Our Verification Process

When you join sizi, we require identity verification (KYC) before you can deposit or place any wagers. This protects you from account takeover and us from facilitating fraud. We ask for a government-issued ID (KTP, passport, or driver's licence), proof of address (utility bill or bank statement), and sometimes a selfie. Our compliance team reviews these documents and typically completes verification within standard service windows.

You are responsible for providing accurate information. If we discover that your identity details are false or that you have created multiple accounts under different names, we reserve the right to suspend your account and forfeit any balance. This applies whether the duplicate accounts are on sizi or across other platforms—we share fraud intelligence with payment partners and other operators to maintain ecosystem integrity.

Age and eligibility

You must be of legal age in your jurisdiction to open a sizi account. We do not knowingly serve minors. If we become aware that an account holder is underage, we close the account immediately and refund any deposits to the funding source (minus any losses incurred).

Account security

You are responsible for keeping your login credentials confidential. We recommend enabling two-factor authentication (2FA) on your sizi account; this adds an extra layer of protection by requiring a verification code each time you log in. If you suspect your account has been compromised, contact our support team immediately. We will investigate and, if necessary, reset your password and review your recent activity.

Your account responsibilities

Provide truthful identity and contact information during registration.
Keep your password and 2FA codes confidential; do not share them with anyone.
Review your transaction history regularly and report suspicious activity within 7 days.
Update your contact information if your email or phone number changes.
Understand that we do not hold your account if you are inactive for 12 months; contact us to reactivate.

Deposits, Withdrawals, and Our Bonus Terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Your deposit appears in your sizi account immediately after the payment processor confirms the transaction. We do not hold deposits or charge fees on top of the amount you transfer—what you send is what arrives.

Withdrawals follow the same route as your deposit method. If you funded sizi via mobile banking, your withdrawal goes back to local payment. If you used a online payment virtual account, funds return there. Withdrawals are subject to a standard review window to detect fraud and verify that your account balance reflects legitimate activity. This review typically takes standard business hours but may extend during peak periods or around holidays like Idul Fitri, Idul Adha, or Imlek.

Bonus policy

When we offer promotions, we state the terms clearly—what event qualifies, any minimum deposit or wagering requirement, and how long the offer lasts. Bonuses are not cash; they are credits applied to your account balance that you can use to place wagers. If your account balance includes a bonus and you request a withdrawal, we deduct the unused bonus before processing the withdrawal. This is standard practice and we disclose it when you claim any promotional offer.

Dispute resolution

If you believe a bet was settled incorrectly or a withdrawal was not processed, contact us with the details—your account email, the bet or transaction ID, and a description of the issue. We investigate all disputes and respond within five business days. If we find an error on our side, we correct it immediately. If we find that our original settlement was correct, we explain the reasoning. You can appeal our decision by providing additional evidence, and our compliance team will review it.

Jurisdiction notice

Our services are available only where local law permits online gaming and sportsbook activity. We do not offer sizi to users in jurisdictions where such services are prohibited. You are responsible for confirming that your access and use of sizi comply with the laws of your location. If you are unsure, do not use our platform. We reserve the right to restrict or close accounts for users in prohibited jurisdictions.

KYC (Know Your Customer): Identity verification we perform to confirm your name, address, and eligibility. Required before your first deposit on sizi.
Two-factor authentication (2FA): A security feature where you enter a code (sent to your email or phone) in addition to your password when logging in to sizi.
Bonus credit: A promotional balance added to your account that you can use for wagering. Non-cashable until wagering requirements are met.
Settlement window: The period after a match ends or withdrawal is requested during which we verify the outcome and process the transaction on sizi.

Data Privacy and Security Practices

We protect your personal and payment data using industry-standard encryption (SSL/TLS) and secure servers. Your login credentials are hashed, not stored in plaintext. Your payment details (credit card numbers, e-wallet PINs) never touch our servers—payment processors handle those securely and send us only a token confirming the transaction.

We collect data only for account management, regulatory compliance, and fraud prevention. We do not sell your data to third parties. We share information with payment processors and regulatory bodies only when required by law or to prevent fraud. If you have questions about how we handle your information, see our Privacy Policy for details.

When you access sizi from Jakarta, Surabaya, Bandung, Medan, or any other location, the same encryption and verification standards apply. Our servers are located in jurisdictions with strong data-protection laws, and we comply with international standards for data residency and backup.

We at sizi are committed to operating transparently. If you have concerns about our terms, our handling of your account, or our security practices, contact our support team. We respond to all inquiries in English and investigate any claims seriously. Our goal is to build trust through consistent, fair treatment and clear communication.