sizi Privacy Policy

This page describes what we collect when you use sizi and how we keep that data protected. We at sizi take your privacy seriously—your personal information, payment details, and account activity are handled with care and encrypted using industry standards. We do not sell your data to third parties, and we only use what you share with us for account management, regulatory compliance, and fraud prevention.

When you open a sizi account, we ask for identity details (KYC verification), contact information, and payment method preferences. Payment processors like DANA, e-wallet, mobile banking, and bank partners handle your transaction credentials securely; we never store your PIN, password, or full card number. Our servers may sit outside your jurisdiction, but all data transfers are encrypted, and we comply with international data-protection standards.

If you have questions about how we handle your data or want to request access to your information, contact our support team. We respond in English during standard service hours and work with you to address any privacy concerns.

What Data We Collect on sizi

We collect different types of data depending on how you use sizi. When you register, we ask for your legal name, date of birth, email address, phone number, and a government ID (KTP, passport, or driver's licence). We also ask for proof of address—a utility bill, rental agreement, or bank statement. This information verifies your identity and confirms you are of legal age.

Your sizi account stores your contact details, account balance, transaction history, and betting preferences. We log every deposit, withdrawal, bet placement, and settlement so we can provide you with a complete record. This transparency helps you track your account activity and lets us investigate disputes or suspicious behaviour.

Payment information on sizi

When you fund your sizi account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), the payment processor collects your transaction details. We do not receive your payment method credentials—only a confirmation token. For example, if you deposit via mobile banking, local payment confirms the payment to us, but we never see your online payment PIN or backup details. This architecture keeps your payment credentials safe and separate from our platform.

Cookies and tracking

We use cookies on sizi to remember your login state, language preference, and device configuration. These are stored locally on your device and help us provide a smoother experience—for example, so you do not have to re-enter your email every time you visit. Some cookies are session-based (cleared when you close your browser) and others persist longer. You can disable cookies in your browser settings, but some sizi features may not work properly without them.

KYC data

Identity documents (ID number, name, address) we collect to verify your eligibility and comply with anti-money-laundering regulations.

Transaction logs

Records of every deposit, withdrawal, bet, and settlement on sizi, stored for audit and dispute resolution.

Session cookies

Browser cookies that keep you logged in and remember your language and device preferences while using sizi.

IP address

Your internet connection's address, logged for security and fraud detection on sizi.

How We Use Your Data and Third-Party Processors

We use your sizi data for several purposes. First, account management: we need your email and phone to contact you about your account, send withdrawal confirmations, or alert you to suspicious activity. Second, regulatory compliance: we retain KYC documents and transaction logs to meet anti-money-laundering and tax reporting obligations. Third, fraud prevention: we analyse betting patterns and payment behaviour to spot unusual activity and protect your account from unauthorized access.

Your data may be shared with third parties only when necessary. Payment processors receive transaction details to confirm deposits and process withdrawals. If we suspect fraud or money laundering, we may share information with regulatory authorities or law enforcement. We do not share your data with advertisers, analytics companies, or marketing partners without your explicit consent.

Data retention and deletion on sizi

We retain your KYC documents and transaction history for as long as your sizi account is active, plus a retention period set by law (typically 5-7 years). If you close your account, we anonymise your personal data but keep transaction records for compliance. If you request data deletion and have no outstanding account balance or pending disputes, we can remove your personal information within 30 days, though we retain anonymised transaction logs.

Jurisdiction and data processing

Our sizi infrastructure is hosted in secure data centres outside Indonesia. When you use sizi from Jakarta, Surabaya, Bandung, or Medan, your data may be processed and stored overseas. By using sizi, you consent to this international data transfer. We maintain encryption and security standards regardless of server location, and you retain the right to access and request deletion of your personal data.

Security Practices and Your Responsibilities

We protect your sizi account using HTTPS encryption for all data in transit. Your password is hashed (not stored in plaintext) in our database. We recommend enabling two-factor authentication (2FA) on your account; this requires a verification code each time you log in, making it much harder for an attacker to compromise your account.

Your responsibility is to keep your login credentials confidential. Do not share your password, 2FA codes, or email access with anyone. If you suspect your account has been accessed without permission, contact us immediately. We can freeze your account, reset your password, and review your recent activity to spot any unauthorized transactions.

During major holidays like Idul Fitri, Idul Adha, and Imlek, our support team may have reduced availability, but our encryption and security systems remain active 24/7. If you encounter a security issue outside standard service hours, email us with details, and we will investigate as soon as possible.