sizi Account & Payment FAQ
Questions about opening an account on sizi, funding your balance via DANA or bank transfer, understanding our game range, or keeping your account secure are among the most common we receive. This page answers those topics in detail so you can move forward without delay.
Our FAQ covers the full lifecycle of your sizi experience—from registration and identity verification through deposit and withdrawal, game rules, and support escalation. If your question falls outside these sections, you will find contact details below, and we encourage you to reach out to our support team with specifics about your account or transaction.
For broader questions about our legal standing, data handling, or jurisdiction restrictions, please consult our Terms and Conditions and Privacy PolicyOur services on sizi are available only in jurisdictions where online gaming and sportsbook activity is permitted by local law. If you are uncertain whether sizi operates where you are, do not create an account until you have confirmed your local legal position.
Topics covered on this page
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment
- Game rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection and jurisdiction notice
No. Our terms of service permit only one active account per individual. If we detect multiple accounts registered to the same person, we may suspend or close them without notice. Each account must be linked to a unique identity, verified through KYC. Attempting to circumvent this rule by using another person's identity details is prohibited and may result in account termination and forfeiture of funds. If you have forgotten your password or lost access to your account, contact our support team rather than opening a new one.
No. Our terms of service permit only one active account per individual. If we detect multiple accounts registered to the same person, we may suspend or close them without notice. Each account must be linked to a unique identity, verified through KYC. Attempting to circumvent this rule by using another person's identity details is prohibited and may result in account termination and forfeiture of funds. If you have forgotten your password or lost access to your account, contact our support team rather than opening a new one.
If you wish to request deletion of your account and associated data, log in to sizi and visit your account settings, then select "Delete Account" or "Data Request." You will be asked to confirm your identity and reason for deletion. Alternatively, you can contact our support team via email or the in-app help form and request a data-subject access request (DSAR) or account closure. We will process your request in accordance with our Privacy PolicyPlease note that deletion may be delayed if there are pending transactions or outstanding balances on your account.
Payments and transactions
Yes. We at sizi accept direct bank transfers from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You can also deposit via e-wallets (online payment, e-wallet, mobile banking, local payment) or online payment. When you select bank transfer at checkout, we will provide you with a unique virtual account number tied to your sizi account. Transfer your funds to that number, and your balance will update automatically once the transaction clears. Bank transfers typically process during business hours; weekend or holiday transfers may take longer. For deposits during Idul Fitri or other major holidays, allow extra time. E-wallet deposits via e-wallet or mobile banking are usually instant.
Deposit fees vary by payment method. E-wallet deposits (local payment, online payment, e-wallet) typically carry no additional sizi fee, though your bank or e-wallet provider may charge their own fee. Bank transfers via mobile banking or virtual account may have minimal or no sizi fee depending on your bank. Withdrawal fees depend on your chosen method and are displayed at checkout before you confirm. We do not hide fees; the exact amount will be shown before you submit your withdrawal request. Some withdrawal methods process faster than others, and fees may reflect that speed. Check your account statement or transaction history to review all applied fees.
Promotion codes on sizi are entered during account registration or, in some cases, at the deposit confirmation screen. Look for a field labeled "Promo Code" or "Bonus Code." Enter your code exactly as provided and click Apply before completing your deposit. If the code is valid and you meet its terms, the bonus will be credited to your account immediately or after your deposit clears. Not all promotions are available to all users; some codes have expiration dates or are restricted to specific regions. If your code is rejected, verify that it has not expired and that you are in an eligible jurisdiction. Our support team can clarify which promotions are active on your account.
Game rules and betting
Our platform on sizi features multiple game categories. Football betting includes markets on Liga 1, Piala AFF, Champions League, Premier League, and other international tournaments. Live-dealer tables offer blackjack, roulette, baccarat, Dragon Tiger, and other card and wheel games broadcast from professional studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also cover esports markets such as Mobile Legends, Free Fire, and PUBG Mobile. Each category has its own rules, payout structures, and betting limits. Click into any game or category within sizi to read the full rules and odds before you place a bet.
Security and support
To contact our support team on sizi, log in to your account and click the Help or Support icon (usually a question mark or chat bubble). Select your issue category—such as account, payment, game rules, or security—and describe your problem in detail. You can also submit a ticket via email or the contact form on our FAQ pageOur team aims to respond to all tickets within a standard response window during business hours. For urgent issues, use the in-app chat feature if available. Always include your account email and relevant transaction IDs so we can help you faster.
If you have forgotten your sizi password, go to the login page and click "Forgot Password?" Enter your registered email address. We will send you a secure reset link via email. Click the link, create a new password, and log in. Make sure your new password is strong (at least 8 characters, with letters, numbers, and symbols). Do not share your password with anyone. If you do not receive the reset email, check your spam folder or contact our support team to verify your email address is correct in our system.
To enable two-factor authentication (2FA) on sizi, log in and navigate to Account Settings or Security. Select "Enable Two-Factor Authentication" and choose your preferred method: SMS (sent to your registered phone) or an authenticator app. If you choose SMS, we will send a code each time you log in from a new device. If you choose an authenticator app, scan the provided QR code with an app like Google Authenticator and enter the generated code to confirm setup. Keep your 2FA method secure; if you lose access to your phone or app, contact our support team to regain access to your account.
We at sizi apply standard security practices to protect your account and data. Your personal information (name, ID, phone, email) is encrypted during transmission and storage. Your funds are held in segregated accounts. We do not share your data with third parties except where required by law or payment processors. Our systems are regularly tested for vulnerabilities. However, no online system is completely risk-free. Protect your password, enable 2FA, and never click suspicious links sent via email or SMS claiming to be from sizi. If you believe your account has been compromised, contact support immediately.
If your withdrawal from sizi has not arrived, first check your account transaction history to confirm the withdrawal was processed. Bank transfers may take one to two business days, depending on your bank and the time of day you submitted the request. Weekend or holiday withdrawals (such as during Idul Adha or Imlek) may be delayed further. If your withdrawal is older than the standard window and you are certain the funds left your sizi account, contact our support team with your transaction ID and bank details. They will investigate with your bank and attempt to locate the funds.
Our services on sizi are available only in jurisdictions where online gaming and sportsbook activity is permitted by local law. We do not operate in regions where such services are prohibited. If you are uncertain whether sizi is legal where you live, do not create an account. Check your local government or financial regulator's website for guidance on online gaming. If you are in an unsupported jurisdiction and have already registered, contact our support team to discuss your options. We take jurisdiction restrictions seriously and comply with all applicable laws.